Dealing with people you can't stand [how to bring out the best in people at their worst] /

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.

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Bibliographic Details
Main Author: Brinkman, Rick.
Other Authors: Kirschner, Rick.
Format: CD Audio Book
Published: New York : Macmillan Audio : McNaughton Audiobound, c2002.
Edition:Rev. and updated.
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